Shipping & Returns
Shipping Policy
At Novyra, we work to ensure that your orders are processed and shipped safely and efficiently. Products are carefully packaged to help ensure they arrive in good condition.
Delivery times and shipping costs may vary depending on the product and destination. Once your order has been shipped, tracking information will be provided when available so you can follow your delivery.
Return & Exchange Policy
At Novyra, we want our customers to be satisfied with their purchases. If you receive a faulty product or need to request a return, please contact our customer care team within the applicable timeframe.
To help us process your request, we may ask for your order details and, when necessary, photos or additional information about the product. All requests will be reviewed according to the applicable purchase terms and requirements.
When a return or exchange is approved, our team will provide you with the necessary instructions to complete the process.